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CLEARMARC

Privacy Policy

Last updated: 5 January 2026 

ClearMarc (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect personal information including (but not limited to):

a) Client & Business Information

  • Names, job titles, and contact details

  • Business names, ABNs, and business addresses

  • Account credentials for client portals and dashboards

b) Individual Information (Where Lawful)

  • Names, dates of birth, and identifying information

  • Directorships, employment history, and professional background

  • Publicly available information (including company registers and court records)

  • Information required to perform verification, due diligence, or investigative services

c) Technical & Usage Information

  • IP address

  • Browser and device information

  • Website usage data, cookies, and analytics

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2. How We Collect Information

We collect personal information through:

  • Direct interactions (website forms, onboarding, emails, contracts)

  • Client-uploaded data and project instructions

  • Public records and open-source intelligence (OSINT)

  • Third-party data providers (where legally permitted)

  • Automated systems used in connection with our platform

We only collect personal information that is reasonably necessary for our functions and activities.

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3. Why We Collect Personal Information

We collect and use personal information to:

  • Provide verification, investigative, and risk-related services

  • Conduct due diligence, background checks, and compliance reviews

  • Manage client accounts and service delivery

  • Communicate with clients and authorised stakeholders

  • Meet legal, regulatory, and contractual obligations

  • Improve our services, systems, and website functionality

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4. Investigations & Due Diligence Activities

Some of our services involve background checks, investigations, and risk assessments.

Where personal information relates to individuals who are not our direct clients:

  • Information is collected lawfully, ethically, and proportionately

  • Only information relevant to legitimate business purposes is used

  • Sensitive information is handled with additional care and safeguards

We do not engage in unlawful surveillance or improper investigative practices.

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5. Disclosure of Personal Information

We may disclose personal information to:

  • Clients, where disclosure forms part of agreed deliverables

  • Third-party service providers (including data providers, IT and hosting services)

  • Professional advisers such as legal, accounting, or compliance advisers

  • Regulators, courts, or law enforcement agencies where required or authorised by law

We do not sell personal information.

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6. Overseas Disclosure

Some service providers or data sources may be located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure:

  • The recipient handles the information in accordance with privacy standards comparable to Australian law, or

  • The disclosure is otherwise permitted under the Privacy Act

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7. Data Security

We take reasonable technical and organisational measures to protect personal information from:

  • Misuse, interference, or loss

  • Unauthorised access, modification, or disclosure

This includes access controls, secure systems, and confidentiality obligations.

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8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal and regulatory requirements

  • Resolve disputes or enforce agreements

When information is no longer required, it is securely destroyed or de-identified.

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9. Access & Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.
We may require verification of identity before processing requests.

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10. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Monitor website performance

  • Analyse traffic and usage trends

You can manage cookie preferences through your browser settings.

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11. Complaints

If you believe we have breached your privacy rights, you may contact us with details of your complaint.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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12. Changes to This Policy

We may update this Privacy Policy from time to time.
The current version will always be available on our website.

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13. Contact Us

For privacy enquiries, access requests, or complaints, contact:

Email: [Insert contact email]
Business name: ClearMarc

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